Terms & Conditions

Nutribox Terms and Conditions of Service

Welcome to Nutribox Healthy Living W.L.L. and its affiliates (‘we’ or ‘us’). Please read these Terms and Conditions of Service (‘Terms’) carefully before using our mobile application (‘App’), the information and services accessible via our App, and website located at http://www.mynutribox.com (the ‘Website’). To make the Terms easier to read- our app, website, platform and services are collectively termed as (‘Services’).

By accessing our Services you confirm that you agree to accept, and be bound by these terms and conditions of service. These terms are for all users, including ‘Expert’ on Nutribox.

You agree that we may send you updates regarding the Services through electronic means, including but not limited to e-mail, mobile text message, push notifications on your mobile device, or communications posted on the Website. Any of the above-mentioned notices will be effective when sent by us, regardless of whether you receive or read it.

Thank you. 🙂

2. Our Vision, Mission and Purpose

Our vision is a happy healthier Arab World where people are living healthily and fully empowered to make healthy food choices!

Our mission and purpose is to help guide and empower you to make these healthy living choices, living a life full of health and wellness.

Using our research and vast experience in the healthcare sector, we make your life simpler by curating food choices that work specifically for you, and connecting you with carefully selected credible Experts in their fields to help you do so. All featured Vendors and Experts are our partners in helping us to achieve this wonderful vision.

3. Agreement of Terms

By using our Services you agree to be bound by these Terms and Conditions of Service, as well as by our Privacy Policy. If you do not agree to these Terms and Conditions of Service and our Privacy Policy, kindly do not use the App or Services. You must be 18 or above to accept these terms and use the Services.

4. Our Content

We provide the Services for health information purposes only. You acknowledge that Nutribox solely provides the App and related technology platform for the Services, and that Nutribox does not provide any medical services of any kind. Calorie and nutritional information have been calculated to the utmost precision available, but we are not held responsible for miscalculations, or any detriment it may cause. The App, Website and Services do not contain or constitute, and should not be interpreted as medical advice. Nutribox is not a medical professional, and Nutribox does not provide medical services or render medical advice. The App, Website and Services are not substitute for the advice of a medical physician, and the information made available on or through the App, Website and Services should not be relied upon when making medical decisions, or to diagnose or treat a medical or health condition. If you require medical advice or services, you should consult a medical physician. Your use of the App, Website or Services does not create a doctor-patient relationship between you and Nutribox.

5. Facilitating Health Services

All Experts delivering the Services are carefully selected credible independent professionals responsible only for the Services each provides to you. Nutribox does not itself practice medicine or any other licensed profession, and does not interfere with the practice of medicine or any other licensed profession by the Expert delivering services through the App, each of whom is responsible for his or her services and compliance with applicable licensing requirements.

Neither Nutribox nor any third parties who link to the App or Website shall be liable for any advice you receive from the Experts. None of the content on the App should be taken as medical advice, or any sort of representation or warranty, that any type of treatment or medication is safe, appropriate or effective.


In becoming a user of the Services, you affirm that a physician has specifically approved your use of the Services. The Services are intended for use only by individuals healthy enough to make changes to their diets and lifestyles, and are not intended for use by minors or individuals with any type of health condition that makes the kind of changes to diet or lifestyle suggested by the Services unsafe or inappropriate. You should discontinue diet or other lifestyle changes in cases where such changes cause pain or severe discomfort, and should consult a medical expert prior to returning to diet or other lifestyle changes in such cases. We reserve the right to deny you access to the Services for any reason or no reason, including if we determine, in our sole discretion, that you have certain medical conditions.

6. Nutribox Conditions of Use Specifically for Experts

I.Nutribox enables Experts to conduct in-person consultations, connect with the Users through our platform, respond to the health related queries via messaging, and keep track of user’s adherence and progress through the application provided by Nutribox.

II.The Expert agrees that, when providing any written response to a User’s query, the Expert shall not post language that may be considered abusive, objectionable or demeaning to the User or in general.

III.The Expert agrees that it shall use the application for the purpose specified in these Terms and Conditions and shall not use the application for any unauthorized and unlawful purpose, including impersonating another person.

IV.The Expert hereby represents and warrants that he/she

a. Is qualified to provide their services.

b. Has provided Nutribox true, accurate, complete and up to date details about their qualification and credentials.

c. The Expert agrees that he/she shall at all times abide by the applicable Nutritional regulations.

V.Nutribox reserves the right to cease any account of the Expert in case:

a. The Expert breaches any terms and conditions of this terms of use and contract.

b. Nutribox is unable to verify or authenticate any information provided to it by the Expert.

c. Nutribox in its sole and absolute discretion believes that actions of the Expert may cause legal liability for Nutribox or other Users and/or may adversely affect the services rendered by Nutribox.

VI.The Expert hereby agrees that, for any User that contacts the Expert using Nutribox, only he/she shall be allowed to perform the services for the User and that the Expert may under no circumstances be permitted to transfer the performance of their services to any other person, whether under their supervision or not.

VII.The Expert hereby agrees to hold in strictest confidence all information provided by a User to him/her under all circumstances. The Expert agrees that he/she shall not disclose any information or documentation provided by a User to any other person, nor shall he/she allow, by act or omission, such information or documentation to be acquired by any other person.

VIII.The Expert agrees to render his/her services and fulfill their obligations towards their patients using their utmost best efforts, skill and ability.

IX.The Expert agrees and understands that they will be contributing to the health and wellbeing of Users and will be making a positive impact on their lives. The Expert will therefore provide 10 health tips every quarter of the year to be made available to the general public that will be communicated through the Nutribox platform.

7. Registration

To access and use the Services, you’ll have to create an account (“Account”) through the App. It’s very important that you provide us with complete accurate, and up-to-date information for your Account so we can serve you better. You agree to update such information to keep it accurate, complete and up-to-date. If you don’t, we might have to suspend or terminate your Account. You agree that you won’t disclose your Account password to anyone and you’ll notify us immediately of any unauthorized use of your Account. You are responsible for all activities that occur under your Account, whether or not you know about them.

8. Our Mapping Feature

Some of our Service’s mapping features are powered by Google Inc., the use of which is governed by the Terms of Use found at: http://maps.google.com/help/terms_maps.html (or any other URL that may be updated by Google Inc.).

9. Information We Collect About You

We collect certain data about you in order to further improve and enhance our Services for you. Please refer to our privacy policy where this is described in more detail.

10. Our Liability

To the extent permitted by law, Nutribox provides our Service and content on an “as-is” and “as available” basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of our Service, or that it will be error-free or that defects will be corrected. Subject as provided below, neither Nutribox nor any Partner Vendors shall have any liability to you for any direct, indirect, special or consequential losses or damages arising in contract, tort (including negligence) or otherwise arising from your use of or your inability to use our Service. In the event that Nutribox or the Partner Vendors and are found to be liable to you our total aggregate liability is limited to the purchase price of the Item or Subscription you have paid for in your purchase. This does not include or limit in any way Nutribox or any Partner Vendor liability for any matter for which it would be illegal for us or it to exclude, or attempt to exclude, our or its liability, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

11. Our Purchase Terms

You agree that we are able to immediately invoice you for all fees and charges due to us, and you agree to pay all fees in accordance with the payment and billing terms in effect at the time when the Services are provided. Any such fees and charges will be billed to the debit/credit card number you provided on your account and you agree that no further notice or consent is required for us to debit such amounts from your debit or credit card.

Nutribox reserves the right to change its pricing structure at any time prior to billing you for your initial payment or for future payments due pursuant to these Terms and Conditions.

12. Changes to Our Services or Terms and Conditions

We may modify the Terms at any time, in our sole discretion. If we do so, we’ll let you know either by posting the modified Terms on the Site, App or through other communications. It’s important that you review the Terms whenever we modify them because if you continue to use the Services after we have posted modified Terms on the Site or App, you are indicating to us that you agree to be bound by the modified Terms. Because our Services are evolving over time we may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion. If you don’t agree to be bound by the modified Terms, then you cannot use the Services anymore.

13. Intellectual Property Rights

Nutribox is the sole owner for the licensee of all intellectual property rights in our App and our Service, and in the material published on it (excluding your Contributions). All such rights are reserved. You may not modify, rent, lease, loan, sell, distribute or create derivative works based on this content (either in whole or in part) unless you have been specifically told you may do so by Nutribox in a separate written agreement.

14. Jurisdictions and Governing Law

The Kuwait courts have jurisdiction over any claim arising from, or related to, a visit to our App or use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of the State of Kuwait. If any court finds part of this contract illegal, the remaining sections will continue in force and effect. Each section of these terms operates separately.

15. We are not responsible for websites we link to

Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

16. Rights you are giving us to use material you upload

When you upload or post content to our Site, you grant us and any Expert providing the Services a non-exclusive enduring right to use that content.

17. We are not responsible for viruses and you must not introduce them

We do not guarantee that our Services will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our Services. You should use your own virus protection software. You must not misuse our Services by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Services, the server on which our site is stored or any server, computer or database connected to our Services. You must not attack our services via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you will be committing a criminal offence.

18. Indemnification

You agree to indemnify, defend and hold harmless Nutribox, its officers, directors, employees, agents, subsidiaries, affiliates, licensors, partners and suppliers, harmless from and against any claim, actions, demands, liabilities and settlements, including without limitation reasonable legal fees, resulting from, or alleged to result from, your violation of these Terms of Use.

19. All Trademarks of Nutribox Healthy Living W.L.L. are registered in the Middle East and North Africa region. Your are not permitted to use it without our approval, unless they are part of material you are using as permitted within these terms and with the consent of Nutribox.

If you have any questions relating to these terms and conditions please contact us at team@mynutribox.com. We welcome all questions 🙂

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